Frequently Asked Questions
How long will it take for my subscription to begin?
When you place your order with us, you will be provided with an estimated delivery date. Keep in mind; this estimated delivery date is based on an industry standard wait time between 8-12 weeks. When an order is processed, the publisher will set up your new account with a pre-printed label for the next issue. The reason the publisher does this is because there is already an issue in circulation. Magazine titles which are published more often usually arrive quicker than subscriptions that are published every other month or every season. If you have not received your magazine issue, and it has been past your estimated date, please contact us immediately so we may further assist you.
How do I change my address with my order?
You can change your address in two ways. You can utilize the publisher's customer service website (quickest way) or you may contact us and we would be happy to change your address for you.
Do you offer renewal subscriptions?
Yes we do sell our subscriptions with the option to renew. Even if you did not order from us originally, you can order a renewal subscription and it will add on to your current subscription. Please make sure before you complete your renewal order that all of the information you fill out matches exactly to your current subscription’s magazine label. You do not need to worry about providing us with your account number. The only required information we need is the name and the address.
What is Renew & Save?
Renew & Save is a convenient service that will automatically renew your eligible subscription(s) prior to the end of your subscription terms and will continually do so until you cancel. You may easily cancel at any time prior to the processing of your auto-renewal by signing into your account or contacting us. You may also cancel after the processing of your auto-renewal and receive a pro-rated refund for any undelivered issues.
When will my eligible Renew & Save subscriptions automatically renew?
If you order a subscription that has a term of 1 or more years, your auto-renewal will be processed 90 days prior to the expiration of your subscription term starting from the order date. If you order a subscription that has a term of less than 1 year, your auto-renewal will be processed 45 days prior to the expiration of your subscription term starting from the order date.
How can I order a Gift Subscription?
You will have the option at check-out to specify each individual recipient by name and address.
Do you offer international or expedited shipping?
Unfortunately at this time we currently do not ship orders outside of the United States. We also cannot expedite or postpone any delivery times as we do not have control over the delivery of the magazines.
Do you ship to prison or APO addresses?
We can ship to both addresses so as long as the addresses are input correctly as specified by the institutions. For example, most prisons require that the inmate number is included right after the recipient’s name.
How can I fix my subscription if I am receiving duplicate issues?
You may have received duplicate issues in error due to mismatched information or an error during processing. This is an easy fix so please contact us and we would be happy to combine any duplicate issues you may have received.
What is your cancellation/refund policy?
Within 6 months of your order date, you may request to cancel and receive a pro-rated refund for any undelivered issues.
In the event that a magazine ceases publication, the industry practice is to provide a substitute publication similar to the magazine that ceased publication. In this instance, a refund will not be provided unless it is within 6 months of the order date and you do not which to keep the substitute publication.
